[Notice] The 29th Busan International Film Festival Ticket Cancellation and Refund Information

For inquiries related to ticket payment errors, cancellations, and refunds for the 29th Busan International Film Festival, a dedicated support line is available. Please follow the instructions below to reach out with any questions.

Ticket Cancellation and Refund Inquiries
• Contact Number: 1577-8888 (CJ ONE Customer Service)
• Operating Hours: Weekdays, 9:00 AM - 6:00 PM (Closed on weekends and public holidays)

Instructions for Using ARS
① Call 1577-8888 to access the ARS menu.
② Select “3” to connect to a customer service representative.

Important Notes
- For accurate assistance, you may need to provide your payment information along with the name, phone number or e-mail, and password you used during the ticket reservation process.
- For inquiries related to the festival other than ticket cancellation/refund, please contact the Busan International Film Festival at 1688-3010.