Can I buy tickets on-site?
Ticket purchases for all regular seats are available online at the BIFF official website. If tickets are sold out on the BIFF official website, tickets are NOT available at BIFF Ticket Box.
Where do I register to book tickets?
Go to the Ticket Booking page on the BIFF website (biff.kr) and click [New Registration].
※ Even if you registered last year, new registration is required.
I registered last year. Do I need to register again this year?
Yes, you will need to register again for this year.
Due to data privacy regulations, all previous accounts have been deleted. Please complete a new registration before booking your tickets.
How can I view my mobile ticket?
1. Access BIFF website(biff.kr) and click the [TICKET BOOKING] button.
2. Please log in with your email address and 6-digit password.
3. Click [My page] button.
4. Click [Mobile Ticket] button located under the Reservation Information.
※ You must present a valid ticket (mobile or paper) upon theater entry.
※ Entry will not be permitted using screenshots, photographs, email confirmations, text messages, or mobile notifications.
How can I get a paper ticket?
To receive your paper ticket, please present your mobile ticket at the BIFF Ticket Box.
※ We do not accept screenshots of mobile tickets, reservation confirmation emails, printed reservation details, reservation numbers, and personal information such as your name or phone number for ticket issuance.Can I make a reservation on the websites of CGV/LOTTE CINEMA/Busan Cinema Center?
Please note that our official website(biff.kr) is the only reservation site for the festival.
※ Not available through other websites.How many tickets can I purchase?
You can reserve up to two tickets per screening code.
Can I book 3 or more tickets with the same screening code?
No. You can book up to 2 tickets per screening code.
※ To change your seats or payment method, please cancel your existing booking and rebook.
When do you open group reservations, wheelchair seats, and barrier-free tickets?
We are planning to open them in September.
Please visit BIFF website for more details, including the reservation guide, which will be available later.
Discounts
I lost or damaged my paper ticket. Can I get a new one?
Lost or damaged tickets will not be reissued.
How do I print a receipt?
1. Access BIFF website(biff.kr) and click the [TICKET BOOKING] button.
2. Please log in with your email address and 6-digit password.
3. Click [My page] button.
4. Click [Details] button located under the status.
5. Click [See the receipt] button at the bottom of the Payment/discount detail information.
6. Click [Print] button.
How much is a guest ticket?
It is free when you make reservations with a Guest Badge.
Do you have other services available for those who have difficulty booking tickets online?
We operate a ticketing service center during the festival for audiences who have barriers to accessing the internet and engaging online.
How do I cancel my reservation ticket?
Cancellations are accepted up to 60 minutes before the screening.
(Printed tickets must be returned to the BIFF Ticket Box for cancellation.)
How much is the cancellation fee?
| Cancellation Date | Cancellation Fee |
|---|---|
| 6+ days before screening | Free |
| 5 to 3 days before screening | 1,000 KRW
(3,000 KRW for Opening & Closing Ceremonies) ※Free if cancelled on the day of purchase |
| 2 days to 60 minutes before screening | 3,000 KRW
(9,000 KRW for Opening & Closing Ceremonies) ※ No same-day exemption |
When will I get a refund after canceling my reservation?
Refunds take approximately 3–7 business days depending on the payment method.
I want to cancel only one of the two reserved tickets.
You can partially cancel your tickets.
※ For combined payments with promotional vouchers and credit or debit cards, only full cancellation is possible. ※ When canceling, you will get a refund reduced by the cancellation fee depending on the timing of cancellation.I want to change my payment method.
If you wish to change your payment method after purchasing your ticket, please cancel the original reservation and make a new one.
Please note that you may lose your original reservation during this process and cancellation fees may apply.
Theaters this year (2026)
The screening venues for 2026 are as follows.
Busan Cinema Center - Haneulyeon Theatre, Cinema 1, Cinema 2, Cinematheque, Roof Theater
LOTTE CINEMA Centum City
CGV Centum City
KOFIC Theater
Sohyang Theatre Woori Bank Hall
Busan Community Media Center Open Hall
*Community BIFF
MEGABOX Busan Theater
Catholic Center Space 101.1
Information Desk
Busan Cinema Center - BIFF Hill Intersection, Dure Square, Cinemountain 1F, Cinemountain 6F
CGV Centum City 7F
LOTTE CINEMA Centum City 8F
Sohyang Theatre Woori Bank Hall
Korean Film Council 2F
Busan Community Media Center 1F
*Community BIFF
MEGABOX Busan Theater 4F
Information Desks are available at each venue.
What should I do if I lost something at the theater?
Found items are kept at the nearest information desk. If you have lost any personal belongings, please visit a nearby information desk or contact the BIFF Call Center.
How many minutes before the screening can I enter?
Admission opens 15 minutes prior to the screening. Entry times may depend on the venues situation, so please follow the instructions of the on-site staff.
Can I enter after the movie starts?
Busan International Film Festival operates on a strict schedule.
Viewers will not be allowed to enter the theater after the 15-minute mark following the start of the screenig.
If you arrive later than 15 minutes past the scheduled screening time, your seat cannot be guaranteed.
Can I enter the theater directly with an online reservation?
Yes, please present your mobile ticket at the entrance. We do not accept a screenshot of the ticket.
Can I take photos or videos during the screenings?
All photography and video recordings are strictly forbidden including the trailers and the ending credits.
*In the case of Guest Visits or other events held in the theater, you may take photos following the staff's instructions.
Is late entry allowed during screenings for the Midnight Passion and Short Film Competition sections?
No, late entry is not permitted. Entry is restricted starting 15 minutes after the screening begins.
These sections are treated as a single continuous screening, so entry is not allowed even between films within the block.
Please be sure to arrive before the first film starts.
What is the age rating system?
Entry restrictions may apply based on film ratings.
Can I store my luggage at the information desk?
Please note that our information desks do not provide luggage storage.
To ensure the convenience of all guests, we kindly ask you to minimize the number of bags you bring.
If you are at CGV Centum City or LOTTE CINEMA Centum City, please use the lockers in the department store (available only during department store operating hours).
Do you have outdoor events?
We have Outdoor Greetings and Open Talks. Please see our official website for more details.
Can I join GVs only after the screenings for news coverage?
After the screening ends, entry is restricted to Press and Press T badge holders only. Please note that entry is permitted only after the ending credits have completely finished. Please ensure you have your designated ticket with you and follow the guidance of our staff.
Can I leave during the GV?
Yes, but please be careful not to disturb other audiences when leaving.
Can I take photos during the GV?
You’re allowed to take photos and videos during the GV, but it is only possible at your assigned seat. Photography and videography are strictly prohibited during the actual screening.
Is the festival open not only to the audience but also to the visitors/passengers?
Yes, absolutely! Even if you don't have a movie ticket, you are more than welcome to visit, explore the festival, and enjoy the atmosphere. We offer a wide range of programs and events beyond film screenings.
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